Policies
Terms and Conditions of Sale G-Scale Graphics May 2019
Lettering
All sales are final upon payment, which serves as approval for the work to be done as described on the invoice. The .pdf files sent out during the quoting process are exact representations of the graphics to be produced with respect to size and shape when printed at 100% on the customer’s printer. It is the customer’s responsibility to insure proper fit and appearance on the model prior to placing the order. Color satisfaction is also the responsibility of the customer prior to the sale. Vinyl color samples are available upon request.
Ordering - Please send your requests via e-mail or phone for a free quote.
Payment - Under Graphics/Ordering, use the Buy Now button, where you can use your credit card or PayPal account. We can also accept your credit card via phone if you prefer. Checks or Money Orders via the mail also work. Work commences upon receipt of payment.
Shipping & Handling - Most graphics orders will be shipped via First Class U.S. Mail for $4 S/H. Larger graphic orders will use U.S. Priority Mail: Typically $9 in the USA, more for international orders. Typical lead time is 1-2 days after receipt of payment.
Copying rights - Images created by G-Scale Graphics are the property of G-Scale Graphics, and may not be copied or reproduced for any purpose other than test fitting and/or approval of the work order. However, customers retain the right to any original artwork submitted to us, and it will be only used to fulfill the customer’s order.
Electronics
Refunds
All sales are final. No returns for refund. Please do your homework using our on-line product information prior to ordering.
Warranty - When properly installed and operated, our products are warranted to be fully functional as specified in the user manual for a period of one year after date of purchase. We have designed our products to be as reliable and fool proof as possible. But we just can't design out all cases of improper wiring or improper installation.
When returned ...
* Shipping and Handling costs outside of the U.S. will be higher.
Post-warranty repairs are available for a nominal charge (Usually $15 + S/H).
Purchasing/Payment – You can use your credit card in our secure on-line shopping cart (powered by Stripe). Or you can always call us on the phone (970-581-3567) to discuss your application or pay via credit card. We also accept PayPal ([email protected]) or personal checks and money orders via the mail. Please, DO NOT send us (or anyone else) credit card info via e-mail.
Shipping & Handling - Most orders will be shipped via First Class U.S. Priority Mail for Typically $11 in the USA, $20 Canada, and $29 elsewhere.
Returns for Warranty and/or Repair
Return circuit board with exposed parts in the Anti-Static bag it came in, if possible. No plastic bags, bubble wrap, or plastic of any kind, as the static discharge in the plastic can damage the board. Wrap in paper.
General
Support – We will always support our products. Customer satisfaction will always prevail.
Losses - G-Scale Graphics is not liable for any damage incurred to a customer’s locomotive, rolling stock, or model during the installation, use, or removal of our products.
Privacy - Customer contact info, not credit card info, is retained for our future use, but will not be shared with anyone. Our shopping cart is secure, and does not allow us to see your credit card info. Any credit card info we receive over the phone is immediately disposed of following the transaction. We will not keep a copy of your credit card number on file unless requested to do so. Your e-mail address will only be used to communicate with you concerning active orders. We won't share or sell your e-mail address.
Product Pricing and Specifications - All prices, product descriptions, and specifications are subject to change without notice.
Copyright © 2019 G-Scale Graphics.
“RailBoss 4”, “RailBoss Plus”, “TrackSide R/C”, "RailBoss R/C", and “Critter Control” are trademarks of G-Scale Graphics.
Lettering
All sales are final upon payment, which serves as approval for the work to be done as described on the invoice. The .pdf files sent out during the quoting process are exact representations of the graphics to be produced with respect to size and shape when printed at 100% on the customer’s printer. It is the customer’s responsibility to insure proper fit and appearance on the model prior to placing the order. Color satisfaction is also the responsibility of the customer prior to the sale. Vinyl color samples are available upon request.
Ordering - Please send your requests via e-mail or phone for a free quote.
Payment - Under Graphics/Ordering, use the Buy Now button, where you can use your credit card or PayPal account. We can also accept your credit card via phone if you prefer. Checks or Money Orders via the mail also work. Work commences upon receipt of payment.
Shipping & Handling - Most graphics orders will be shipped via First Class U.S. Mail for $4 S/H. Larger graphic orders will use U.S. Priority Mail: Typically $9 in the USA, more for international orders. Typical lead time is 1-2 days after receipt of payment.
Copying rights - Images created by G-Scale Graphics are the property of G-Scale Graphics, and may not be copied or reproduced for any purpose other than test fitting and/or approval of the work order. However, customers retain the right to any original artwork submitted to us, and it will be only used to fulfill the customer’s order.
Electronics
Refunds
All sales are final. No returns for refund. Please do your homework using our on-line product information prior to ordering.
Warranty - When properly installed and operated, our products are warranted to be fully functional as specified in the user manual for a period of one year after date of purchase. We have designed our products to be as reliable and fool proof as possible. But we just can't design out all cases of improper wiring or improper installation.
When returned ...
- If your product is non-operational and shows no signs of abuse, parts and labor for any repair or software upgrades will be free. We will also pay for the return S/H in the U.S.A.
- If your product is non-operational, but shows signs of abuse (physical damage, burnt parts, or modifications/repair attempts by someone other than us, you will be charged a minimum of $25 for repairs, plus $9 return S/H.
- If your product is fully operational and passes our tests, you will charged $9 return S/H.
* Shipping and Handling costs outside of the U.S. will be higher.
Post-warranty repairs are available for a nominal charge (Usually $15 + S/H).
Purchasing/Payment – You can use your credit card in our secure on-line shopping cart (powered by Stripe). Or you can always call us on the phone (970-581-3567) to discuss your application or pay via credit card. We also accept PayPal ([email protected]) or personal checks and money orders via the mail. Please, DO NOT send us (or anyone else) credit card info via e-mail.
Shipping & Handling - Most orders will be shipped via First Class U.S. Priority Mail for Typically $11 in the USA, $20 Canada, and $29 elsewhere.
Returns for Warranty and/or Repair
Return circuit board with exposed parts in the Anti-Static bag it came in, if possible. No plastic bags, bubble wrap, or plastic of any kind, as the static discharge in the plastic can damage the board. Wrap in paper.
General
Support – We will always support our products. Customer satisfaction will always prevail.
Losses - G-Scale Graphics is not liable for any damage incurred to a customer’s locomotive, rolling stock, or model during the installation, use, or removal of our products.
Privacy - Customer contact info, not credit card info, is retained for our future use, but will not be shared with anyone. Our shopping cart is secure, and does not allow us to see your credit card info. Any credit card info we receive over the phone is immediately disposed of following the transaction. We will not keep a copy of your credit card number on file unless requested to do so. Your e-mail address will only be used to communicate with you concerning active orders. We won't share or sell your e-mail address.
Product Pricing and Specifications - All prices, product descriptions, and specifications are subject to change without notice.
Copyright © 2019 G-Scale Graphics.
“RailBoss 4”, “RailBoss Plus”, “TrackSide R/C”, "RailBoss R/C", and “Critter Control” are trademarks of G-Scale Graphics.